Responsible Gaming at aec77

At aec77, we believe that gaming should always remain a form of entertainment — a fun way to follow the cricket BPL season, spin a few slots after a long day in Dhaka, or enjoy a live casino game with friends. The moment gaming stops being fun and starts causing stress, financial pressure or relationship problems, it has crossed a line. Our responsible gaming programme exists to help you recognise that line and to give you practical tools to stay on the right side of it.

Responsible gaming is not about playing less — it is about playing smarter. It means setting boundaries before you start, not after things have gone wrong. It means understanding that every game on aec77 is governed by an independently certified random number generator (RNG) and that no betting strategy, no matter how elaborate, can change the mathematical house edge. Every spin of the reels and every roll of the dice is an independent event. Past outcomes have no bearing on future ones.

Bangladesh is home to a passionate community of cricket fans and gaming enthusiasts across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and beyond. aec77 serves that community with the understanding that many players fund their accounts through mobile wallets like bKash and Nagad — money that is real, earned and valuable. We take that responsibility seriously. Every tool described on this page is available free of charge to every registered player, and our support team is available 24 hours a day, 7 days a week to assist with any responsible gaming request.

A deposit limit is the single most effective tool for keeping your gaming spend within a budget you have consciously decided on in advance, rather than in the heat of play. aec77 allows every registered player to set a maximum deposit amount on a daily, weekly or monthly cycle. Once set, a limit cannot be increased for 72 hours — this cooling-off period ensures that decisions made in a calm moment cannot be undone in an impulsive one.

You can configure deposit limits directly from your account settings. The available limit periods are:

• Daily limit — resets at midnight (Bangladesh Standard Time, UTC+6) each day.
• Weekly limit — resets at midnight every Monday (Bangladesh Standard Time).
• Monthly limit — resets at midnight on the first day of each calendar month (Bangladesh Standard Time).

If you wish to lower your deposit limit, the new lower limit takes effect immediately. If you wish to raise or remove a deposit limit, the change will not take effect until 72 hours after the request, giving you a structured cooling-off period. To set or modify a deposit limit, contact our support team at [email protected] or navigate to Account Settings from your dashboard. All requests are handled confidentially.

A time-out suspends your aec77 account for a short, defined period. It is designed for players who feel they need a brief break from gaming without committing to a full long-term self-exclusion. During a time-out period, you cannot log in, deposit, place bets or participate in any promotion. Any promotional communications (where applicable) are also paused for the duration of the time-out. Available time-out periods are:

• 24-hour time-out — suitable if you feel you have been playing for too long in a single session and want to reset.
• 48-hour time-out — suitable for players who want to step back over a weekend or a short holiday period.
• 7-day time-out — suitable for players who want a full week away from gaming to reassess their habits and spending patterns.

To request a time-out, contact our support team at [email protected] with the subject line "Time-Out Request" and your preferred duration. The time-out will be activated within 1 hour of your request being received during support hours. You cannot cancel a time-out once it has been activated — it must run its full duration. If you feel you need a longer break than 7 days, please consider requesting a formal self-exclusion instead.

Self-exclusion is a formal tool for players who feel that their gambling has become difficult to control and who want to prevent themselves from accessing aec77 for an extended period. When you request self-exclusion, your account is suspended for the chosen duration, all promotional communications are stopped, and you are removed from any marketing lists aec77 operates. Available self-exclusion periods are 30 days, 90 days, 6 months and 1 year. To request permanent self-exclusion with no scheduled end date, please indicate this in your request.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your registered mobile number and your chosen exclusion period. aec77 will process your self-exclusion within 24 hours of receiving the request. During the self-exclusion period, you will not be able to create a new account. Any attempt to circumvent self-exclusion by registering a new account should be reported to our support team so that the new account can be closed immediately. At the end of a self-exclusion period, your account will not automatically reactivate — you must contact support to request reactivation, which will be subject to a mandatory 24-hour reflection period.

Problem gambling can affect anyone, regardless of income, education or experience. The following questions are drawn from widely used responsible gaming self-assessment frameworks. If you answer "yes" to two or more of these questions, we strongly encourage you to contact our support team or to activate a self-exclusion.

There is no shame in recognising that gambling has become a problem. Asking for help is the first and most important step. aec77's support team will treat every responsible gaming request with complete confidentiality and without judgement. We will not close your account or restrict your rights as a result of contacting us about a gambling concern — we will help you access the tools that are right for your situation.

aec77 is strictly an 18+ platform (with a 21+ minimum age requirement in Bangladesh) and we do not permit minors to access the Platform under any circumstances. We verify the age of every player at registration and carry out additional KYC checks where there is any reasonable doubt about a player's age.

If you are a parent or guardian and you share a device with a minor, we strongly recommend taking the following precautions to prevent unauthorised access to aec77:

• Never save your aec77 username, password or bKash/Nagad PIN in your device's browser or password manager if the device is shared with a minor.
• Enable parental controls or device screen-time management features available on Android and iOS to restrict access to gambling-related websites.
• Always log out of your aec77 account when you finish a session, particularly on a shared or family device. Do not allow your browser to auto-fill your aec77 login credentials on a shared device.

If you believe that gambling is negatively affecting your life — or the life of someone you care about — please do not hesitate to reach out. aec77's responsible gaming support team is specifically trained to handle sensitive conversations with empathy, discretion and without judgement. Every conversation is treated in strict confidence. You can contact us at any time, day or night, including Bangladeshi public holidays such as Eid, Pohela Boishakh, Victory Day (December 16) and Independence Day (March 26).

When you contact our responsible gaming team, you do not need to explain yourself at length or justify your concern. You can simply say "I need help with my gambling" and our team will take it from there, walking you through the options available and activating the tools that best match your situation. If you would prefer to activate a tool yourself without speaking to support, you can do so directly from your account dashboard at any time.

aec77 does not profit from problem gambling. Players who are struggling are not "high-value" customers to us — they are people who need help, and helping them is the right thing to do. We would rather lose a customer to recovery than retain a customer to harm. That is the standard we hold ourselves to, and we believe it is the only standard that an ethical gaming platform can operate by.

aec77 integrates responsible gaming principles into every layer of the Platform's design. Our games display clear RTP (return to player) percentages, session duration timers are built into the interface, and our support team receives dedicated responsible gaming training on a regular basis. We do not use aggressive bonus structures designed to trap players in wagering requirement cycles, and we do not send promotional messages to players who have indicated they wish to reduce their gaming activity.

We review our responsible gaming policies at least once per year and update them to reflect best practices in the global online gaming industry. We welcome feedback from players on how our responsible gaming tools could be improved. If you have a suggestion, please email [email protected] with the subject line "Responsible Gaming Feedback".

This page, along with aec77's Terms & Conditions and Privacy Policy, forms the core of our player protection framework. We encourage all players in Bangladesh — whether they play daily or occasionally — to read these documents and to be aware of the tools available to them. Gambling is entertainment. With the right boundaries, it stays that way.